Frequently Asked Questions

We manage residential rental properties, including single-family homes, multi-unit buildings, and apartment complexes.

We conduct a market analysis by comparing similar properties in the area, assessing current rental trends, and considering your property’s unique features.

We conduct thorough background checks, including credit history, rental history, income verification, and criminal background checks, to ensure responsible tenants.

We have a structured process that includes late fees, reminders, and legal steps if necessary. We work to resolve issues quickly while protecting your investment.

We have a network of trusted vendors who provide timely and cost-effective repairs. Tenants can submit maintenance requests online through their portal, and we coordinate the necessary services.

We collect, hold, and distribute security deposits in compliance with the NC Tenant Security Deposit Act. Refunds or deductions are managed based on a comprehensive move-out walkthrough.

Yes, we manage the eviction process in compliance with state laws, from legal notices to court proceedings if necessary.

We evaluate each tenant’s rental history and conduct a property walk-through before offering renewal options. We also assess market conditions to adjust rental rates accordingly. Sixty (60) days prior the lease-end date, we will contact our owners for our suggestions on renewal terms.

We process rental payments and deposit your earnings directly into your bank account through secure electronic transfers. Owner disbursements are typically processed mid-month, often between the 12th and 15th day of the month.

Our fees vary based on the services provided, but they typically include a monthly management fee, a leasing or renewal fee, and a maintenance coordination fee. Contact us for a detailed breakdown.

Our online Owner Portal provides real-time access to payment tracking, maintenance costs, and other key property details.

Owners receive monthly and annual financial statements detailing rental income, expenses, and maintenance costs. They also have the ability to generate cash-flow, rent roll, and lease expiration reports through the Owner Portal.

Pet policies are determined by the property owner. If allowed, we ensure tenants follow pet-related terms, including deposits and restrictions. Typically, we encourage a two-pet maximum. The tenants are required to sign a Pet Addendum.

Under the Fair Housing Act and the Americans with Disabilities Act, property owners must allow assistance or support animals, even if the property typically doesn’t permit pets. Tenants are required to provide documentation and sign an Assistance Animal Addendum.

Currently, we focus on long-term residential rentals. However, we can discuss options based on your property’s location and market demand.

We recommend landlords have a rental dwelling policy, liability coverage, and loss of rent protection.

We offer a smooth transition process, handling all communication with the current management firm and tenants, setting up financials, and ensuring seamless management from day one.

We take a proactive approach to property management, ensuring your investment is well-maintained, legally compliant, and consistently generating income. Our streamlined processes and transparent communication make owning a rental hassle-free, and our 16-year presence in Asheville is proof of our commitment to excellence.

Contact us through our website or call our office to schedule a consultation. We’ll assess your property and discuss how we can help maximize your investment.

Rent is between the 1st and 5th day of each month.

A 5% late fee will be charged on the 6th day of the month. If you’re facing financial difficulties, please reach out to us before the rent due date. We may be able to discuss options, including payment arrangements, to help resolve the situation.

We use state-accredited lease agreements provided by the NC Realtors Association, ensuring they are legally compliant and protect both landlords and tenants. All lease terms are clearly communicated before signing.

Pet policies are determined by the property owner. If pets are allowed, we ensure you follow the pet-related terms, which may include a monthly pet fee and restrictions on certain animals. Some situations may also require a non-refundable pet fee.

The properties in our portfolio have a two-pet maximum.

We recommend tenants have renter’s insurance to protect personal belongings and provide liability coverage. You can easily sign up for a renter’s insurance policy through your tenant portal.

If your rental property was built before 1978, federal law requires disclosure of any known lead-based paint hazards. We ensure compliance by providing the required Lead-Based Paint Addendum pamphlet to tenants.

In case of an emergency maintenance issue (like a plumbing or electrical emergency), please contact us immediately through the tenant portal or by phone, and we’ll respond as quickly as possible.

Any modifications or alterations to the property must be approved by us in advance. This includes painting walls, installing fixtures, or making permanent changes.

We will reach out to you prior to your lease ending to discuss renewal options. We’ll also do a property walk-through to ensure everything is in order.

Subletting is not allowed. New tenants must go through our standard application process.

Any changes to the lease, including adding or removing a roommate, must be approved by our office. New roommates must go through our screening process, pay the associated application and administrative fees, and sign the new lease contract.

If you need to break your lease early, please review your lease for specific terms regarding early termination. You may also contact us for guidance on the next steps and potential fees.

We’ll provide move-out instructions and schedule a walkthrough of the property. The security deposit will be refunded or applied to any necessary repairs based on the property’s condition.